1. All products are Brand New! Never sell a package that was returned by customers!
2. Free 6-month warranty and professional after-sales service.
3. Radio by factory-tuned carefully that harmonics to meet the standards of various countries.

US/EU: 5-9 working days (Island: 7-15 working days)
CA/AU: 7-12 working days
Others: please see the shipping time at checkout

Note:（except US) The package with a spare battery will be extended to 12-25 working days.

We offer a 360-Day warranty.
TIDRADIO will be responsible for the damage caused by transportation accidents. And we offer 12 months of radio repair for free. (Radio accessories enjoy 3 months repair warranty, from the date of the first receipt.)
Beyond the warranty period: We still offer maintenance service, buyers are required to afford the corresponding cost.
　
Q: What Does This Limited Warranty Cover?
A: We warrant that the Products are free from defects in materials and workmanship under normal use and use following the respective product user manual, during the Warranty Period (defined below). Please refer to the Instructions inside each package for a description of proper use and care of the unit.

Q: What Does This Limited Warranty Not Cover?
A: This limited warranty does not cover damages directly or indirectly arising or resulting from or during:
(1) accident, misuse, abuse, vandalism, or acts of God (including lightning and other weather conditions)
(2) use with another product or other damage or loss suffered by the use or combination of any other item
(3) improper or inadequate maintenance
(4) repairs by an unauthorized service technician
(5) normal wear and tear

Note:
TIDRADIO’s Limited Warranty: This warranty applies exclusively to all brand-new items sold by tidradio.com. Therefore, if you purchase from authorized dealers, please contact them directly to utilize their warranty service.
Non-Transferable Warranty: This warranty is non-transferable and requires proof of purchase from us to receive warranty service.

1. What forms of payment do you accept?

tidradio.com currently accepts payments via PayPal and Credit Card for all orders.

*NOTE: If you choose to pay with PayPal, the shipping address will automatically default to the address listed in your PayPal account, even if you enter a different address on your tidradio.com order.

2. Why has my credit card payment failed?

Credit card payments may fail due to bank authorization issues or fraud prevention measures. If you're having trouble making a payment with your credit card, please contact your card-issuing bank or PayPal directly. Here are PayPal's customer service numbers:

• +1-888-221-1161 (US & Canada Toll Free)
• +1-888-215-5506 (US & Canada Toll Free)
• +1-402-935-7733 (International)
• +1-402-935-2050 (International)

3. Why didn't I receive an order confirmation email after completing my PayPal payment?

A confirmation email will be sent to your primary PayPal email address or the email address you provided if you used the "PayPal Express Checkout" option. Ensure that your tidradio account is registered under the primary email address associated with your PayPal account. Occasionally, a technical issue, as confirmed by PayPal, can cause delays. If you do not receive any confirmation and your order does not appear in your tidradio account, please contact us and provide your order details.

4. How do I know if it is safe to shop with you?

tidradio.com is dedicated to providing a secure and safe online shopping experience. We value your privacy and are committed to protecting it.

Q: I'm new and just got my license. Which radio model should I start with?
A: The TIDRADIO H8 Radio/H3 Radio is a great choice for beginners because its accessories are widely available and programming instructions are easy to follow.

Q: How can I extend the life of my radio's battery?
A: Fully charge the battery, remove it from the radio, and store it in a dry place.

Q: What should I do with my radio if I don't use it often?
A: Make sure the battery is fully charged, remove it from the radio, and store both the radio and its accessories in a dry place.