Return and Exchange Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help you with returns and exchanges.

Return Policy

Return products you are unsatisfied with:

If you are not 100% satisfied with your purchase, you can return your order within 7 days of receipt for a full refund or a replacement. Please contact us via support@tidradio.com for the return address. Please note that customers are responsible for all return shipping charges. A restocking fee will be applied if you return the item due to it being an unwanted item.

Return the wrong item:

If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the incorrect product. If a return is necessary, we will issue a replacement plus the return shipping cost upon receiving the returned product. Alternatively, if you choose to keep the incorrect item, we will offer a 10% discount or other compensation.

Return defective items:

If your product turns out to be defective with physical damage within 15 days from the receiving date, you can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.

NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.

Replacement and Refund Information

When will a replacement be sent?

Replacements are treated the same way as new orders. They typically arrive in 10 to 13 days for Economy Shipping and 5 to 7 days for Express Shipping. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How long does it take for me to get a refund?

It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

If you have any questions or need further assistance, please contact our Customer Service at support@baofengradio.com.