FAQs
MOST ASKED QUESTIONS ABOUT RADIOS
1. How can I do to maintain the life of my radio's battery?
Please fully charged the battery, take out the battery from the radio and keep them in a dry place.
2. If I don't use my radio often, how should I keep it?
Please fully charged the battery, take out the battery from the radio and keep the radio with its accessories in a dry place.
ABOUT RETURN, REPLACEMENT AND REFUND
1. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
2. What do I do if I received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.
3. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 3 to 5 days for Express Shipping, or 15-25 days for Economy Shipping, depending on the stock and warehouse situation. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
