Please activate your PoC walkie-talkie first. Here is a video tutorial: https://youtu.be/-c6filxhDQM?t=13

After binding the account, it still shows "Not registered": Please provide us with the PoC radio's version. To find it, turn on the device, press and hold the down arrow button, then press it again to see the "user version".

Please provide your SIM card number to our customer service team at help@tidradio.com.

Please provide us with your model number and the number displayed below the QR code on the screen.

Click to download

Ham Manual

GMRS Manual

Click to download

CH340 cable: 1.0.18 Version

Type-C cable: 1.0.18 Version

https://cdn.shopify.com/s/files/1/0096/6479/0607/files/TID-H9-APRS-update.zip?v=1767176858

1. CPS （1.06）

Note: Please update to the latest firmware before using.

2. Odmaster Web

3. CHRIP is in the adaptation phase, early stage

Please first check whether your order contains any pre-sale items. If so, we kindly ask for your patience. Once your package has been shipped, you will receive an email notification—please be sure to check your inbox as well as your spam.

For orders that have already been shipped, please click HERE to view your latest tracking information. If you are unable to locate your tracking number, please refer to the shipping notification email we sent to you, which contains the relevant tracking details.

More logistics FAQs

Q1: How to switch the version of the walkie-talkie: Ham/GMRS/Unlocked (Normal)?
A2: Power on the device while holding the PTT and * buttons to enter the version switch menu.

Q2: Why won’t the radio charge?
A2: Please make sure the charger is connected to the bottom Type-C port, not the side charging port.

Q3: Why can’t the H9 radio get altitude from GPS?
A3: The H9 GPS can usually get altitude only in open outdoor environments. It generally cannot get altitude indoors.

Q4: Is the H9 radio compatible with Chirp?
A4: The H9 is currently not compatible with Chirp. We are actively communicating with the relevant parties to improve compatibility.

Q5: How do I scan frequencies on the H9 radio? Why does it sometimes not work?
A5: Long press key 3 on the H9 to scan frequencies. Please note:

During scanning, voice signals cannot be received; only frequencies are searched.

Some menu functions require switches to be turned on before they can be used.

In the channel configuration menu, some settings can only be adjusted in channel mode.

Q6: Can the radio connect to multiple Bluetooth accessories at once?
A6: Currently, one radio can connect to only one Bluetooth accessory at a time.

Q7: I'm new and just got my license. Which radio model should I start with?
A7: The TIDRADIO H8 Radio/H3 Radio is a great choice for beginners because its accessories are widely available and programming instructions are easy to follow.

Q8: How can I extend the life of my radio's battery?
A8: Fully charge the battery, remove it from the radio, and store it in a dry place.

Q9: What should I do with my radio if I don't use it often?
A9: Make sure the battery is fully charged, remove it from the radio, and store both the radio and its accessories in a dry place.

Q10: How do I set the startup information on the H9?A10: Currently, the H9 does not allow spaces in the startup information. The programming software only supports entering letters and numbers. We are continuously working on improving this feature.

Q11: When will the lasted APRS firmware be available?A11: The APRS firmware is currently under testing. A new version will be released in the future, so please stay tuned.

Q12: What should I be aware of when updating the radio using CPS software?A12: Before using the CPS software to update your radio, you must first update the radio to the latest firmware version, otherwise the software will not work properly.

Click the link to our YouTube channel and find the tutorial you need by searching with keywords. https://www.youtube.com/@tidradio/videos