More logistics FAQs

Why Am I Unable To Track My Order?

It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse. Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit. Please email us if you do not receive your order by the end of the quoted time frame.

How Do I Change The Shipping Address Or Cancel My Order?

Please contact customer service immediately by emailing support@tidradio.com if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

Do You Ship To PO Boxes Or Military APO/FPO Addresses?

Only USPS can ship to both PO Boxes and Military APO/FPO addresses within 2kg item.