US/EU: 5-9 working days
CA/AU: 7-12 working days
Others: please see the shipping time at checkout

Note（Except US）: Shipping time for package with spare battery will be extended to 12 to 25 working days

We offer a 1 year warranty.
TIDRADIO's limited warranty applies to all BRAND NEW radios purchased from tidradio.com. This warranty is non-transferable.

What does this limited warranty cover?

We guarantee that the products are free from material and workmanship defects under normal use and when used according to the Product's user manual during the warranty period. Please refer to the instructions included in each package for guidelines on proper use and care of the unit.

What does this limited warranty not cover?

This limited warranty does not cover damages that occur directly or indirectly due to:

1. Accidents, misuse, abuse, vandalism, or acts of God (such as lightning or other weather conditions).
2. Use with another product or any damage or loss resulting from combining with another item.
3. Improper or insufficient maintenance.
4. Repairs performed by an unauthorized service technician.
5. Normal wear and tear.

If you have any issues, feel free to contact us at support@tidradio.com. We aim to respond to all emails as quickly as possible, but due to a high volume of inquiries, it might take some time to get back to you. Thank you for your understanding and patience!

1. What forms of payment do you accept?

tidradio.com currently accepts payments via PayPal and Credit Card for all orders.

*NOTE: If you choose to pay with PayPal, the shipping address will automatically default to the address listed in your PayPal account, even if you enter a different address on your tidradio.com order.

2. Why has my credit card payment failed?

Credit card payments may fail due to bank authorization issues or fraud prevention measures. If you're having trouble making a payment with your credit card, please contact your card-issuing bank or PayPal directly. Here are PayPal's customer service numbers:

• +1-888-221-1161 (US & Canada Toll Free)
• +1-888-215-5506 (US & Canada Toll Free)
• +1-402-935-7733 (International)
• +1-402-935-2050 (International)

3. Why didn't I receive an order confirmation email after completing my PayPal payment?

A confirmation email will be sent to your primary PayPal email address or the email address you provided if you used the "PayPal Express Checkout" option. Ensure that your tidradio account is registered under the primary email address associated with your PayPal account. Occasionally, a technical issue, as confirmed by PayPal, can cause delays. If you do not receive any confirmation and your order does not appear in your tidradio account, please contact us and provide your order details.

4. How do I know if it is safe to shop with you?

tidradio.com is dedicated to providing a secure and safe online shopping experience. We value your privacy and are committed to protecting it.

Q: I'm new and just got my license. Which radio model should I start with?
A: The TIDRADIO H8 Radio/H3 Radio is a great choice for beginners because its accessories are widely available and programming instructions are easy to follow.

Q: How can I extend the life of my radio's battery?
A: Fully charge the battery, remove it from the radio, and store it in a dry place.

Q: What should I do with my radio if I don't use it often?
A: Make sure the battery is fully charged, remove it from the radio, and store both the radio and its accessories in a dry place.